Shipping Methods
We offer shipping services exclusively through DHL for most domestic and international orders. DHL is a trusted and reliable shipping carrier known for its efficient and secure delivery. On certain territories, we might use an alternative shipping service.
Order Processing Time
Orders are typically processed within 1-3 business days (excluding weekends and holidays). Please allow additional processing time during peak seasons or promotional periods.
Shipping Costs
Shipping costs are calculated based on the destination, and the total amount of the order. The shipping cost will be displayed during the checkout process for your convenience. We may offer free shipping on orders that over a certain amount and on occasions that we run special promotions.
Estimated Delivery Time
The estimated delivery time depends on the destination and the season. Please note that these are estimated times and actual delivery may vary due to unforeseen circumstances or customs clearance delays for international orders.
Tracking and Notifications
Once your order is shipped, we will provide you with a tracking code via email. You can use this tracking number to monitor the progress of your shipment. We also send regular updates and notifications regarding the status of your order.
Shipping Restrictions
We currently ship to most countries; however, there may be certain restrictions or limitations on shipping to specific locations due to customs regulations or carrier limitations. If, for any reason, we are unable to ship goods to your country, we will provide a full refund to you.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you.
Returns and Exchanges
Shipping costs associated with returns or exchanges may be the responsibility of the customer unless the return is due to an error on our part.
